Archive | August 13, 2012

Better Business Bureau Scam (8/13/12)

The following email scam attempts to install malware on its victim’s computers. It tries to trick its victim into clicking the link, which directs the victim to a malware hosting site. Keep in mind, before you click on a link, make sure that you hover your mouse over it to see where the link is taking you. For more information on phishing and email scams, please contact VCU HelpIT center at 828-2227 or


From: “Better Business Bureau” (
Date: 08/10/2012 08:03AM
Subject: Case# 1734879: Vernon Dugan

August 10, 2012
RE: Case# 1734879: Vernon Dugan
Dear Company:
As you are aware, the Better Business Bureau contacted you regarding the above-named complainant, seeking a response to this complaint. Your position is available online.
The following URL (website address) below will take you directly to this complaint and you will be able to view the response directly on our website:
The complainant has been notified of your response.
The BBB believes that your response adequately addresses the disputed issues and/or has exhibited a good faith effort to resolve the complaint. The complaint will close as “Administratively Judged Resolved” and our records will be updated.
If you fail to honor your agreement or if the consumer has information that disputes the accuracy of your firm’s response, we will notify your office with substantiation to support the consumer’s position and the case will be re-opened. Cases will not be re-opened without documentation or good cause.
The BBB appreciates this opportunity to serve you. Dispute Resolution Department.

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Mail Box Warning Scam (8/13/12)

The following scam is a malicious email scam aimed to infect your workstation. The tell tale signs in this email include the sense of urgency conveyed through the email, generic message used, and a mention of Florida law. Please make sure that you hover your mouse over a link to verify its legitimacy prior to clicking on the link, and if you are unsure of the legitimacy of a email, please feel free to contact the VCU HelpIT center at 828-2227 or for assistance.


From:     “Kennedy, Eric D” (
Date:     08/13/2012 02:11 PM
Subject:     Mail Box warning action!!!

This is a secured message from Helpdesk Local Host System directed to you.
Helpdesk Mail Box service 2012 requires you to upgrade your mail box to the new Webmail by clicking the below secured link, and then log on:

hxxp:// (link redacted)

In order to ensure you do not experience service interruption, You have to click the link above, Input your Webmail Box login information and submit immediately to prevent your account from being deactivated within 24 hour of this exercise.

Thank you for your cooperation.
Help Desk

Please note: Due to Florida’s broad open records law, most written communication to or from College employees is public record, available to the public and the media upon request. Therefore, this e-mail communication may be subject to public disclosure.

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